Quote:
Originally Posted by qasdfdsaq
And that does what exactly which is at all relevant to fixing node congestion problems? Yes it's a thing that exists. That doesn't mean it isn't still a complete lie that has nothing to do with, and no chance of fixing the problem the customer called about.
"You have performance issues between 6pm and 10pm every day? Sure I'll send some signals at 2pm. That'll fix it."
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See that's a different statement entirely. I agree, there's nothing an agent can immediately do when it comes to congestion other than check for an existing ticket or raising one if there isn't. That's what they're
trained to do, that's what the internal process dictates they're supposed to do - they're never told to outright lie to the customer. Mind you, I can only speak for onshore, not offshore.