Quote:
Originally Posted by Kushan
Errrr....that is actually a thing. They call it "sending hits" internally and is usually a good way to force the modem to redownload its configuration file, among other things (I don't know the ins and outs of it). Mostly fixes provisioning issues, like when it didn't quite activate correctly or occasionally someone's paid their bill but the modem didn't get the memo, stuff like that. It's usually worth doing if the modem isn't getting online but the power levels seem ok. It's a thing, I assure you.
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And that does what exactly which is at all relevant to fixing node congestion problems? Yes it's a thing that exists. That doesn't mean it isn't still a complete lie that has nothing to do with, and no chance of fixing the problem the customer called about.
"You have performance issues between 6pm and 10pm every day? Sure I'll send some signals at 2pm. That'll fix it."