Quote:
Originally Posted by qasdfdsaq
Given the number of different people reporting different call centre staff saying "I'm sending some signals to your line which will fix it" when no such thing is happening, I am pretty much certain VM have trained their staff deliberately to make this misleading statement. I can't believe dozens of individuals would have simultaneously invented the same cop-out excuse individually without some higher influence.
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Errrr....that is actually a thing. They call it "sending hits" internally and is usually a good way to force the modem to redownload its configuration file, among other things (I don't know the ins and outs of it). Mostly fixes provisioning issues, like when it didn't quite activate correctly or occasionally someone's paid their bill but the modem didn't get the memo, stuff like that. It's usually worth doing if the modem isn't getting online but the power levels seem ok.
It's a thing, I assure you.