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Old 12-08-2014, 10:03   #52
ianch99
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Re: Best way to escalate a utilisation fault?

Our utilisation fault is now two years old (happy birthday!) and is as bad as ever:



so I got back in touch with the VM Complaints Dept (via the CEO Office) and the lady I spoke to emailed the Network Manager in charge of the works and got back to me with some of the comments from her email thread:

Quote:
With this bunch of nodes grouped together on a single bonded group, I can't see the move to 12 Channels being 'the big fix'

17A01
17A02
17A05
17A06
17B01
17B02
17B03
17B04
17B06
17B07
17B10
17B11
17B14

Is <name> able to advise if there is a longer term upgrade design for these nodes?

Thanks
<name>


Hi <names>,

The downstream is the worse on this interface, they are on Tracker to go to 12 channels but no design has been issued yet, I have passed the email onto the team manager to see what the problem is and ask when a design will be issued if there is not a problem.

The upstream is also congested at the moment, but there are 4 upstream's and only 3 seem to be in service, so I will contact <name> on his return tomorrow and ask him to look into it.
She said she will try and push for more information but what is interesting, in a wider context, is the pending 12 DS channel push ..
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