Ahh, Virgin's extensive training at work there, I see.
---------- Post added at 22:52 ---------- Previous post was at 22:50 ----------
Quote:
Originally Posted by General Maximus
I think they are trying to fob people off. They probably worked out a long time ago that people wanted modem mode because wireless was/is rubbish on shub1 so they are lulling everyone into a false sense of security by disabling wireless and letting the new router handle it whilst at the same time letting the shub act as the primary router so tech support can still do their stuff when you ring up. Sneaky.
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I very much doubt this is the case. For all Virgin's faults, I've never seen them do anything deliberately like this in order to pull the wool over a customer's eyes. Their agents still have to support 3rd party wireless and it makes more sense to put the hub into modem mode for that (less conflicting things).
In all likelihood, the tech was either being lazy, not trained very well or hasn't been trained since the Shub got modem mode - meaning the "old" way was to just switch off wireless.