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Originally Posted by Hugh
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Well considering Ofgem is pretty much toothless and the energy companies ignore Ofgem all the time i can see that will be abused all the time. Bet you Npower will be the first to abuse it.
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These steps include:
reviewing the customer’s accounts to find out if there is any record of vulnerability in the household
reviewing written contact with the customer to make sure that: it is in plain English; the customer is encouraged to ask for help; and the customer is also directed towards independent sources of help
making multiple attempts to make personal contact with the customer in different ways and at different times of day
visiting the customer’s property at different times of day and looking for visual signs of vulnerability of anyone in the household
checking whether the property appears to be temporarily or permanently unoccupied
checking whether there has been a change of occupancy
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Seems pretty easy for them to abuse if you ask me. Also looking at that document they can switch you to a prepayment meter at the press of a switch, they make loads more money from prepayment so i can see them abusing that as well.
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From 2014, smart meters will be able to switch between credit and prepayment mode. This will mean that if you want to change from a ‘credit meter’ to a ‘prepayment meter’, you won’t have to have the meter replaced. The energy supplier will be able to do it remotely.
Ofgem, the energy regulator, has published new rules to make sure that customers are only given a PPM if it is right for them. :
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Having had a new meter installed this year i will resist having it changed for as long as i can.