Quote:
Originally Posted by RichardCoulter
Exactly Arthur. As an experiment, I called them earlier to ask about the removal of the EPG listings for the radio channels on the V+. As expected, they went through their robotic script and I ended up being offering an engineer visit.
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Even worse when you know there is a fault and have done all the tests and just need to book a visit. The overseas call centre robot insists on sticking to the script and rechecking everything you have already tested. Eventually deciding that there isn't a fault simply because you don't want to waste time repeating what you have already done. It's always useful to have a contact to complain to when you hit that dead end!