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Re: Virgin Media compensation for Outages
Calculating compensation by reference to 24/7 is simply neither fair or acceptable.
Who uses the Virgin service all day (24 hours) for 365 days a year? If you only watch certain programmes on certain days and they're not available through a 'failure to supply adequate service', then that's possibly a whole series down the tube (not everything is on catch up) or if it's a sporting event then you've missed it for good, not just for 24 hours.
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