Quote:
Originally Posted by vincerooney
the vm staff on twitter are pleasant and friendly but usually dont know anything unless anything which has launched on that particular day so i wouldnt get too downhearted!
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Sounds like most corporate social networking pages. They are run by, I assume youngsters, who know nothing of any substance and are more interested in making 'cute' and 'quirky' comments than being able or willing to help with any customer concerns or complaints.
I recently had to complain about the facebook staff of a major supermarket. They were more interested in engaging in idle banter with happy customers than helping those with problems. Head office dealt with my problem, awarded me compensation and said that they were going to retrain their staff. I hope they do, because I'll be speaking to them again if there is any repetition
Quote:
Originally Posted by Arthurgray50@blu
Please someone xplain on this forum.
VM are driving me nuts over new sports channels on VM. I was advised by VM that ALL sports channels would be in HD, and FREE as part of package. Which l have.
The Philipines office said l have to pay for HD channels, even though we are supposed to get them free.
Still not had a reply despite email sent on 20th July. Get a letter today regarding changes to SS subs. Says all SS channels free in packgae.
Yet again on to CS. they tell me that l have to have a Tivo HD (which l have) and that sports channels are free.
There is nothing in the letter that says l have to pay for HD channels ie sports.
VM are driving me nuts, and the CS in Philipines in totally disgraceful - do VM care -NO.
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Firstly, I refuse to deal with the idiotic robotic foreign call centre employees, so have been given a special number to ring during office hours.
Any simple problem will be made difficult if this is attempted, so i'm not surprised that you have been given the runaround. The last time I gave them a chance, they kept insisting that I needed to contact Virgin Mobile when I enquired about buying mobile minutes for my landline. Even after repeatedly explaining that this was not a Virgin Mobile issue, they carried on reading their little script. When they actually started to develop an attitude, I referred the matter to a senior manager within VM after giving them a piece of my mind.
I am aware of the misleading promotional material that you are in possession of that misleads customers into thinking that the Sky Sports HD channels are available at no extra charge to customers who take the Sky Sports SD package. This is incorrect and consistent with the appalling communication standards of Virgin Media. If you want the HD variants of Sky Sports, you DO have to pay an extra 7 a month.
In my opinion, your only recourse would be to refer the matter to Trading Standards and/or The Advertising Standards Authority. Depending on their decision/s, Virgin Media may offer you something by way of an apology.
As for needing a "TiVo HD" to receive HD channels, the box is not labelled as HD, as all VM TiVo boxes are HD capable. Secondly, the V HD box should also receive the Sky Sports HD channels without any problem- this is probably more of the nonsense that they spout all day long.