[General Maximus]

ah, in that case it might be a network fault which they haven't picked up on yet. Don't be surprised if your connection magically comes back to life (it will get fixed) and nobody comes round. When there is an area fault all tech visits are cancelled on the assumption that the problem has been fixed and they wait for you to ring back up if it isn't. It will probably get fixed tomorrow. If tv is involved as well the fault will be more apparent and everyone tom, dick and harry will be ringing up so they will pick on the fact that it is an area fault more quickly.

If you log into myvirginmedia I think there is an option somewhere to view faults and it will tell you if there is an open ticket for your area.