Cable Forum - View Single Post - Can they change our package price like this?

**Chris** · 25-07-2014, 09:20

You don't understand it because you assume you know their reasoning. But you don't. They haven't retrospectively charged you because they suddenly decided they didn't like the offer they gave you (although had they undercharged you in genuine error they would have the right to recoup that, for a time). They put you on a limited time discount in order to reduce your payments for 12 months. They didn't properly explain that this was limited and in recognition of that they gave you an extra month's discount. Now the discounts have expired and you're paying the prevailing rate for your services.

You may not like the outcome but, based on your description, they haven't done what you're accusing them of.

25-07-2014, 09:20	#4
Chris Trollsplatter Cable Forum Team Join Date: Jun 2003 Location: North of Watford Services: Humane elimination of all common Internet pests Posts: 38,377	Re: Can they change our package price like this? You don't understand it because you assume you know their reasoning. But you don't. They haven't retrospectively charged you because they suddenly decided they didn't like the offer they gave you (although had they undercharged you in genuine error they would have the right to recoup that, for a time). They put you on a limited time discount in order to reduce your payments for 12 months. They didn't properly explain that this was limited and in recognition of that they gave you an extra month's discount. Now the discounts have expired and you're paying the prevailing rate for your services. You may not like the outcome but, based on your description, they haven't done what you're accusing them of.