[djmagnifique]

I've had my Superhub 2 since the trails and recently it has developed a problem where I lose my internet connection. At first it was only affecting the wired connection but now it is affecting all connections and the only way to fix it is to restart the Superhub 2. The problem occurs sometimes daily but then sometimes it will be fine for several days/over a week.

I know I should call Virgin about this but I have a feeling that if I call while I have the fault all they will do is either tell me to restart it my self or force a remote restart which will resolve the problem for a short period of time.

I've checked the connections and replaced cables where possible, non of my other services are affected and there are no faults showing in my area relating to the internet.

What do you think my best course of action?

Router stats.
Downstream
DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 307000000 267000000 275000000 283000000 291000000 299000000 315000000 323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 6 1 2 3 4 5 7 8
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17 I=12 J=17
Power Level (dBmV) -1.57 -1.33 -1.17 -1.35 -1.45 -1.39 -1.81 -2.06
RxMER (dB) 39.40 38.61 38.98 38.61 37.36 38.26 39.85 39.85
Pre RS Errors 304 426 279 278 290 281 286 307
Post RS Errors 286 297 278 277 289 280 286 307

Upstream
US-1 US-2 US-3 US-4
Channel Type 2.0 N/A N/A 2.0
Channel ID 4 N/A N/A 5
Frequency (Hz) 45800000 N/A N/A 35800000
Ranging Status Success Other Other Success
Modulation 16QAM N/A N/A 16QAM
Symbol Rate (Sym/sec) 5120000 N/A N/A 5120000
Mini-Slot Size 4 N/A N/A 4
Power Level (dBmV) 38.53 N/A N/A 37.03
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Cheers