Quote:
|
Originally Posted by jimbo
pmd - were you calling customer services on the 052 2000 number, or the Moves & Transfers department, which has a separate number?
|
I was calling the main 052 2000 number, then pressing 4 to go to the Moves department. Then I'd wait for nearly 30 minutes and get through to someone whose job it seemed was to do nothing but fob off callers like me and take their details for the umpteenth time. Why she couldn't arrange a date there and then I don't know.
It's friday evening. So one more day before 'definitely before the end of the week' expires.
Out of interest, I called the new customers line and asked how long it would take to get a new account set up. Early next week I was told, but I'd lose my phone number and have to register for ntlworld again. Why can't it be that easy? I guess because I'm an existing customer (8 or 9 years if you include the time when it was Cambridge Cable here) then they're not interested in providing me with good service. A colleague who moved house the same day as me was connected the following day because he's a new customer. Grrr..