|
Re: Virgin Mobile - Retentions...
Just proves that asking nicely works. Why people feel that shouting and threatening will get them what they want I will never know.
Might have mentioned this tip, if I haven't then I will now. Look at your bill to see when any loyalty discounts are due to end. If you have less than a month left, then call retentions and talk to them about a way keep what you want and drop what is not needed. I did for a relative (saying I was being pre-emptive for her as she was a pensioner and got praised for it by the woman), and by forgoing the Talk 08 option, a second box and movies her price went from £103.75 a month to just £81 a month. £8 less than what she paid between February and this month, with loyalty ending on 26th. And a brand new 12 month contract as well. She has seen out every single contract signed with Virgin.
|