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Re: Virgin Help Please Fuming
From your opening statement you had the broadband TV landline package. You then wanted to add on the mobile. So the mobile is a separate entitity, even if for convenience it was going to be billed as one. So if you wanted to cease the mobile then the others continued as their own contract.
As to the legality of you having accepted their original offer, and them then dropping that, after acceptance, that does seem inappropriate, but I'm not a lawyer. I suppose Vm might suggest that just as consumers often have a cooling off period, perhaps they do too?
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