Quote:
Originally Posted by AndyCalling
What astonishes me re. 'oversubscription' is that it always seems to take VM by surprise, like they don't know how much capacity they have in an area until they have signed up too many people and it all falls over. Isn't there any way they can check if they have capacity before they sign up another customer? Thank goodness my landlord doesn't work like this! I would have to sleep standing up.
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The Network teams have access to the upstream & downstream utilisation metrics on the various CMTS "cables" and having this information, could identify when these start to get congested and so commission the necessary works to alleviate the problem before it becomes a chronic issue.
However, in the VM world this seems not to happen, at least not around these parts. They seem to have a strategy of only starting work when the CMTS is regularly running at 100% in peak times. The works would be only triggered when enough people ring in and complain about the poor service. The icing on the cake is the possibility that the work needed to fix the problem could take months, if not years to complete.
VM seems more of a postcode lottery than the FTTC solutions ...
---------- Post added at 19:21 ---------- Previous post was at 19:18 ----------
Quote:
Originally Posted by qasdfdsaq
Yes but not all VM agents or departments pay attention to it.
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I don't believe for one minute that the CS agents have a system that correlates a (new) customer's postcode with their CMTS network segment utilisation metrics and so flags a capacity warning when adding a new service or upgrading an existing one.