Quote:
Originally Posted by yorkshireborn
if its the free upgrade then no you don't start a 12 month contract
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I recently got my free upgrade from 60mb to 100mb, unsure about whether it involved a contract extension I rang customer services. The person I first spoke to was adamant that it did mean a new 12 month contract. I told him to downgrade my broadband back to 60 mb as my contract was finishing soon and I wanted a new deal. A couple of hours later, I checked to find I was still on 100mb so I rang retentions where I was categorically assured that the upgrade did not mean a new contract. Why do Virgin have some C/S staff who don't know what they are doing?