Quote:
BT was hit by a huge DNS outage on Saturday morning but the telecoms giant was very slow to respond to customer complaints, it has been claimed.
A DNS flaw downed BT's network across Blighty, according to anecdotal reports on Twitter.
But the one-time state monopoly was very sluggish to respond to gripes from subscribers who were unable to connect to the internet via BT's broadband service for several hours over the weekend.
|
Source
TheRegister
A major outage that affected millions of their customers and they just went silent with support telling customers who called it was their own equipment. ISP support can be so poor sometimes.
A graph from bgpmon shows the drop in bandwidth during the outage
From
here