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thanks Ben but for me costs is the deciding factor and when i looked at collections and even phoned them up to see if I can get a better deal costwise the best they can do is always about £4 more than what i am on; Yes i would get better broadband and yes on the phone but as I dont even plug the phone in and speed i have on the lowest tier is perfectly adequate for what i do then its not worth me for the extra cash to pay more