Quote:
Originally Posted by General Maximus
as I said yesterday in another thread, at the end of the day it is the customer that is suffering. It doesn't matter whether it is the VM network which isn't up to scratch or whether he/they think it is the peering links etc. If there is an issue they need to get a team of peeps together from all areas, identify the cause of the problem and then decide what they are going to do to fix it. Leaving it and leaving it (like shub1) until you get an insane amount of negative publicity ridiculous. Whilst youtube isn't a fundamental service, given the culture we live in these days and social media, I would defo class decent youtube access as a basic service requirement for any bb connection.
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The problem is in the corporate world the various webs of bureaucracy often make it difficult or detrimental to actually get the right people to identify the problem and take responsibility for it/admit fault. Seen it many times myself.
A depends on B to run their service, B depends on A to run their service... A blames B for something not working, B says it's working for other people it must be A's fault. In the end it was a specific interaction between A and B that caused it but both parties were too busy playing corporate politics trying to point the finger to actually locate the underlying problem.
Funny enough while that was me describing a situation at work, it sounds pretty much exactly like what happened with VM's YouTube problems in the end too. I guess it's just that bloody common...