Quote:
Originally Posted by Wicked_and_Crazy
All 4 people either didn't know what they were doing or lied.
|
That was one of the things that I found shocking while with Virgin. Never ever had a company lie to me in the way Virgin Media media did and so many times. Pretty much every department too, from the the day I signed up. Sales told me I would get something as part of the deal which I never got and when chased I was told they wouldn't tell me that as they can't offer it. When I told them to check the call they said they wouldn't have recordings of it, which is either another lie or why sales feel they can get away with lieing to gain customers. Then support lied to me many times about many things. Even one of the so called CEO department reps blatantly lied to me. Even when leaving the retentions woman lied to me. Another lie she told me was just down to not having the knowledge but when I explained that VM is fibre to the cabinet and copper to the house she insisted I was wrong and she knew better.
We know VM carry this lie through most departments tough.
I highly recommend you record any calls you make with Virgin. I wish I had!