Quote:
Originally Posted by BenMcr
It's significantly better than when I joined ntl in Customer Services almost 9 years ago. Some of the stuff I came across then was shocking, and the call queues to some areas could be literally over an hour.
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In my recent experience it's worse than ever. I've spoken to 4 people recently about kahuna upgrades. All 4 people either didn't know what they were doing or lied. My bill has changed daily for about a week. I eventually gave up calling and wrote a letter, the person who called me to resolve the issue was rude, didn't understand the problem and came up with some convoluted billing change that I didn't understand or trust but I'd lost the will to live at this point.