Quote:
Originally Posted by 1andrew1
I think the satisfaction surveys indicate VM's customer service has been turned around.
I'm not sure why VM needed Liberty's backing to launch a quad-play package as Virgin Media included Virgin Mobile from its launch as Virgin Media in 2007. But I agree it was not cross-sold very effectively as several friends on mine on VM said Virgin Mobile was a separate company (in the way that the gyms and airline are separate companies) and there were no discounts for VM customers.
I would be more interested to read about where and what the £bn is being spent on to boost VM's network rather than Mockridge criticising his competitors. But I appreciate the newspaper is after a story and what is reported is probably a fraction of what he said.
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Agree, we could post numerous links to the customer service awards they have won in the last 6 months alone, however this story was about the huge investment Liberty are about to make not the views of an ex customer who has no idea about the company's service offering of today.
---------- Post added at 12:34 ---------- Previous post was at 12:29 ----------
Quote:
Originally Posted by Qtx
Had someone at Virgin mobile tell me they were a different company a few years back when I asked if a contract would be put on my other VM bill, even though they could check and give a discount for being a VM customer. So it seems they were a different company for billing and possibly tax reasons before. The quad play just put it all on one bill.
Probably find the billion will get invested in tv adverts and hiring celebs to appear in them  |
He specifically talks about network investment. Am surprised by your comments as you have been quite well behaved over the last 3 months, just goes to show that a leopard never changes it's spots.
This is a good news story for VM customers as a significant amount of investment will be made in the network which should eradicate some of the much publicised congestion issues.