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1andrew1 · 17-06-2014, 11:18

I think the satisfaction surveys indicate VM's customer service has been turned around.
I'm not sure why VM needed Liberty's backing to launch a quad-play package as Virgin Media included Virgin Mobile from its launch as Virgin Media in 2007. But I agree it was not cross-sold very effectively as several friends on mine on VM said Virgin Mobile was a separate company (in the way that the gyms and airline are separate companies) and there were no discounts for VM customers.
I would be more interested to read about where and what the £bn is being spent on to boost VM's network rather than Mockridge criticising his competitors. But I appreciate the newspaper is after a story and what is reported is probably a fraction of what he said.

17-06-2014, 11:18	#4
1andrew1 cf.mega poster Join Date: Dec 2013 Posts: 15,696	Re: Huge network investment I think the satisfaction surveys indicate VM's customer service has been turned around. I'm not sure why VM needed Liberty's backing to launch a quad-play package as Virgin Media included Virgin Mobile from its launch as Virgin Media in 2007. But I agree it was not cross-sold very effectively as several friends on mine on VM said Virgin Mobile was a separate company (in the way that the gyms and airline are separate companies) and there were no discounts for VM customers. I would be more interested to read about where and what the £bn is being spent on to boost VM's network rather than Mockridge criticising his competitors. But I appreciate the newspaper is after a story and what is reported is probably a fraction of what he said.