Tom Mockbridge has made a huge arse of himself with the things said in that article. Don't think anyway will be able to take him seriously again lol.
Criticising a competitor happens but to claim a service is lousy because it's free, when they are identical to the paid broadband connections, is plain wrong. It's obvious VM are scared of losing customers but to come out with these kind of blatant lies just shows how low VM will go.
This comment made me laugh as most of VM's business has been based on fooling the public with it's advertising:
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Most people see through the marketing.
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Mr Mockridge said predecessor, fellow Kiwi Neil Berkett, stabilised the business after it was hit by shoddy customer service.
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Virgin Media's customer service and support is
still terrible. Customers dread having to contact VM lol. From everything I have heard it's not got any better since I left them.
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“A lot of the investment in the past five years has been about improving that customer service,” he said.
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Doesn't appear to have worked. Philippine call centre is just the same.
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“We’re not perfect but we have got a lot better than we were.”
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My fibre broadband while with VM spent much of it's time much much worse than an adsl connection. Says a lot when VM's fibre is worst than lousy. I would say they are far from perfect.
This article is as misleading as all of VM's adverts that get banned by the advertising standards for....being misleading
