Quote:
Originally Posted by General Maximus
because just as wireless was the "in thing" a couple of years ago, as technology is evolving, customers are expecting more feature packed cpe and if VM want to flout stuff like "unbeatable" and "the best" then it needs to live up to its name. Asking for a usb port to work on a unit that has a physical port isn't much to ask. They like to flap about streaming stuff and if they were clever they would encourage customers to host stuff on the shub and stream it to tablets/phones/consoles over the lan. People will be do it for the novelty and it will give VM the marketing edge. If they bought decent equipment to start off with then they wouldn't need to worry so much about tech support. How many calls do you think they have had about wireless over the last 4 years vs pre-shub support calls? There is another thread running atm where tech's are being sent out wireless performance because they are being booked as intermittent connectivity faults.
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I think you're vastly overestimating how many people would actually make use of that USB port. Sure, you and I would, but the sheer vast majority of people wouldn't bother with it. A lot of the ones that would are just as likely to use their own router anyway, because no matter how hard Virgin tries, their hubs will never be as feature-packed as a high-end router - and it doesn't make sense to be for cost reasons, why spend all that money when most customers won't even know or care about it? The ones that do will just end up causing more phone calls getting it to work, which means more training and more expense - all for something most people won't ever use.
I get that it's an important feature to you, but nobody else (as far as I know) is pushing those features either, so it's not just virgin.