Quote:
Originally Posted by Kushan
Why would Virgin care about people using the hub as anything other than a modem? Adding more features just means a bigger support scope as far as Virgin is concerned. If they had their way, we'd still be using standalone modems but they have to concede to "free wireless" in an all-in-one device because that's what the competition is doing.
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because just as wireless was the "in thing" a couple of years ago, as technology is evolving, customers are expecting more feature packed cpe and if VM want to flout stuff like "unbeatable" and "the best" then it needs to live up to its name. Asking for a usb port to work on a unit that has a physical port isn't much to ask. They like to flap about streaming stuff and if they were clever they would encourage customers to host stuff on the shub and stream it to tablets/phones/consoles over the lan. People will be do it for the novelty and it will give VM the marketing edge. If they bought decent equipment to start off with then they wouldn't need to worry so much about tech support. How many calls do you think they have had about wireless over the last 4 years vs pre-shub support calls? There is another thread running atm where tech's are being sent out wireless performance because they are being booked as intermittent connectivity faults.