[Danny C 2k]

I owed a balance on my virgin media account from last year and paid it off today in the hopes of reactivating my account. It seems that I have to rejoin as a new customer instead, which seems fine enough.

The part that bugs me though, is that Virgin are trying to tell me that my equipment in my home is useless now and that I will need to get a whole new installation in order to rejoin.

To be clear, I have the original superhub router with all of the wiring still intact (untouched even!) from my previous stint as a customer.

Does anyone here have any experience/hints in dealing with this issue? I don't know what the best course of action is. I shouldn't have to pay installation for something I already have.