Well having been phoned back by virgin Rententions i have the same deal with all tv bb and phone the man was polite and sounded caring.
I never phoned shouting at VM, I phoned and explained the situation. I when I phoned VM to begin with to get the deal. i had plan to pay for every month and due to helping family i needed to lower my bills to help me because i would be living on noodles for until the contract finshed. People hear that automatically assume I am another one of those guys that trys to rip off everyone. I care more about family that a bunch of strangers and if you think i shouldn't. If i felt like i knew you I wouldnt help you anyway, anyone could be behind that username your using.
I only wanted VM BB because thats all i use. but if i keep the all of it at the same price i dont pay a cancellation fee for phone since TV is free to cancel.
Ive never had bad Customer Experiance Either from virgin for customer service i think VM is one of my top ones.
Explain how? When i save money everyone else suffers thats on VM.
Hope this doesnt come across like am a D*** but hey, I have my own reasons.
---------- Post added at 14:34 ---------- Previous post was at 14:20 ----------
Quote:
Originally Posted by RobboEdin
Have you had your first bill since these changes?
Hopefully there will be a large set of penalty fees for failing to meet your commitment to the contract you put in place.
It's time that ALL companies made customers comply with the terms of contracts.
In your case, Virgin Media gave you a reduced price for six months in return for your business for 18 months. You have failed to meet your commitment and, as a customer of Virgin Media, I want you kept to your contract.
Your failure to pay revenue to Virgin Media for 18 months costs me and all other customers money.
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I like your attuide but people have life's and things can change, I can expect your a very orginized business man. I dont know you ofcourse.