Quote:
Originally Posted by Kushan
I think the sum total of this is that "loads" is a relative term. I'd say 10% of customers is "loads" as that's quite a significant chunk (And again, I'd say 10% is being incredibly conservative). If Virgin lost 10% of their customers one quarter and someone said "Virgin just lost loads of customers", you wouldn't say they were wrong. Even if it is just 100,000 people, that's still a hell of a lot to upgrade in one chunk. New equipment for every one of them? For what gain, other than extra load on the network? I'm sure it'll happen eventually.
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Well if you were talking about losing all those customers in one go, then yes it'd probably be loads, the same goes for gain. But we're comparing to previous upgrades and existing organic tariff increments, where last year saw a 50% increase of 30Mb+ customers, upgrading them doesn't really equate to losing customers.
As for what gain... well that question would be applied better to any of their "free" speed upgrades at any level.