[jb66]

Originally Posted by Kushan

Without having the actual statistics of customer tiers, it's hard to argue what percentage is what. However, as far as I understood it, the only people below 30Mbit these days should be those on S and those on DOCSIS2 equipment. There might be the odd person who downgraded from 50/100 and somehow didn't get bumped up to 30Mbit but I can't imagine there'd be many of those. Anyone on M or L with a D3 device should be 30Mbit or higher.

However, that does bring an interesting point - excluding those on S, for now, if someone is on 20Mbit and has a hub, then why haven't they upgraded to 30/50? It should be a "free" upgrade at that point.

As for those on S, I have no idea what percentage of people are on that. It is a retentions package, after all. Even if we are liberal with the figures and say that just 10% of those on less than 30 haven't got D3 equipment, that's still going to be hundreds of thousands of people. I'd still class that as "loads" which was the original point.

M has never ever been 30meg

---------- Post added at 13:53 ---------- Previous post was at 13:52 ----------

Originally Posted by Kushan

No, with the speed doubling, loads of people were left on DOCSIS2 equipment because Virgin didn't offer a FREE upgrade to 30Mbit, you had to pay I think a one-off fee of £30 or something to get a Superhub.

Anyone on 10 (M/L) only went to 20 unless they got new equipment - which because it was a fee, I think loads didn't bother with. That meant loads of people left on M/L 20Mbit when they could get 30Mbit if they had a SH.

The M/L tier is by far where the majority of customers are so it wouldn't be a surprise that a greater number of customers need an equipment upgrade this time around than last.

I've never seen an M 30, L 30 was more expensive than M20