Quote:
Originally Posted by andy_m
I was asking because that means Virgin were trying to sell you something you don't need. Your current router will be fine for 152mbs, so you don't need to pay them £20 for a new one.
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They tried that on me too. £10 per month saving and BB up from 60 to 152mb everything the same. They wanted £20 for shub2 delivery. I refused as have SHUB 1 and not bothered about the speed increase but want the price reduction.
Email arrive confirming a £2 reduction not £10 and a £20 charge. Then spent an hour on the phone with them trying to sort it out. The out come was they can't sort it and I need to write to customer complaints. They did adjust my bill to take off the £20 SHUB 2 charge but made it 5.99 rather than the zero they agreed
Bunch of useless clowns
