Quote:
Originally Posted by Kushan
No, with the speed doubling, loads of people were left on DOCSIS2 equipment because Virgin didn't offer a FREE upgrade to 30Mbit, you had to pay I think a one-off fee of £30 or something to get a Superhub.
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If by "loads" you mean "less than a quarter"...
According to Virgin Media's own results, 74% of customers were already on 30Mb or higher as of the end of last year.
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Quote:
Originally Posted by BenMcr
But the point still stands, there are a significant number of people that require a kit change to get the speed increase, which means it is impossible for it to be done automatically for those customers
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Less than 25% may be a significant number but the point still stands, it most certainly is not "the majority". Not even remotely close.
A small minority perhaps, but that completely defeats your point. Holding back upgrades for 3/4 of customers so that a "small minorty" that were left behind last time that can't be done automatically don't get left behind again? Nah.