Quote:
Originally Posted by qasdfdsaq
No they don't.
Unless VM were lying about "the majority of customers" already being on a 30Mbps+ DOCSIS3 only tariff.
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As I said immediately afterwards, I accept that it may well have changed since the previous speed upgrade programme was done.
But the point still stands, there are a significant number of people that require a kit change to get the speed increase, which means it is impossible for it to be done automatically for those customers
So to make sure the experience is consistent for everyone, everyone has to follow the same opt-in process.