Quote:
Originally Posted by OLD BOY
For what it's worth, I have never encountered a problem with Customer Services.
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Neither have I. But the point is that in the transactional relationship between customer and customer service agent only one party really has the right to allow their feelings impact on the way they act. That's not to say that they should.
Perhaps Arthur approached this in the wrong way, and was rude at the outset. Perhaps he was perfectly polite. Does either approach justify something taking three phone calls and two broken promises of contact? The answer, of course, is no. He's been let down, and that's true whether he's the nicest guy in the world or a curmudgeonly old grump.