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BenMcr · 02-06-2014, 15:17

The majority of customers for this upgrade require a kit change from a D2 modem to a SuperHub. So they have to choose to do that and when they want the delivery. To make sure it's consistent and fair, everyone follows the same process even if you've already got the required kit i.e. you opt into the upgrade.

Although there is the postcode checker, all customers in each area do also get exactly the 'we've now completed the upgrade in your area, log into My VM to get it' communication as well.

Oh and ntl used to do each tier in turn, rather than all tiers by area in turn, so there were still schedules, and differences as to who got what when. Also at that point for the most part it was all on the same kit, so it was a lot easier to do it in the background - but even then there were still people who had to get kit changes e.g. STB Broadband to modems.

02-06-2014, 15:17	#990
BenMcr Inactive Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: Virgin Media 150Mb Coming 2014 The majority of customers for this upgrade require a kit change from a D2 modem to a SuperHub. So they have to choose to do that and when they want the delivery. To make sure it's consistent and fair, everyone follows the same process even if you've already got the required kit i.e. you opt into the upgrade. Although there is the postcode checker, all customers in each area do also get exactly the 'we've now completed the upgrade in your area, log into My VM to get it' communication as well. Oh and ntl used to do each tier in turn, rather than all tiers by area in turn, so there were still schedules, and differences as to who got what when. Also at that point for the most part it was all on the same kit, so it was a lot easier to do it in the background - but even then there were still people who had to get kit changes e.g. STB Broadband to modems.