Quote:
Originally Posted by BenMcr
Catch 22 there really. If they didn't offer the upgrades until the capacity upgrades were in place, then you'd have 2 years worth of 'why have Virgin Media stopped offering upgrades? They are rubbish'.
|
True but I can think of two better ways of doing it:
1) From past experience they know they are going to bang everyone back by at least 6 months so instead of peeing everyone off why dont they just make the neccessary adjustments from the get go and then people will be pleasantly surprised when it is done before the due date.
2) They don't make these decisions willy nilly and it will be planned well in advance. Plan the seemingly ongoing upgrade work and when it has been completed then you tell people that they are getting a treat and they have been upgraded. Ntl used to do this, I would get a flyer through my door saying I had gone from 512k to 1mbit. Then 1 to 1.5, to 3 to 10.
I know they arent going to go for option 2 because VM is all about marketing and advertising but they should defo go for option 1. Customers hate false promises and there is no point saying you are going to do something if you just keep delaying it because by the time it comes round it is an anticlimax. I am just glad I have got 152mbits now because by the time they get round to the rollout schedule I am sure they'll be announcing 200mbits.