Quote:
Originally Posted by RobboEdin
Have you had your first bill since these changes?
Hopefully there will be a large set of penalty fees for failing to meet your commitment to the contract you put in place.
It's time that ALL companies made customers comply with the terms of contracts.
In your case, Virgin Media gave you a reduced price for six months in return for your business for 18 months. You have failed to meet your commitment and, as a customer of Virgin Media, I want you kept to your contract.
Your failure to pay revenue to Virgin Media for 18 months costs me and all other customers money.
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Yes, but this is a very short term view. I do believe that Virgin Media try to help their customers where they can, and their attitude is rather different from that you encounter with Sky.
By helping this guy out they have probably retained his loyalty to the company for many years to come, and that will increase the money they receive from him as a result.
I would say that it is reckless to take out a contract like this that you cannot afford, but sometimes things go pear shaped and your financial position changes. It's nice that VM are prepared to listen and help.
It is solely their decision to waive penalty provisions in appropriate cases.
---------- Post added at 12:56 ---------- Previous post was at 12:55 ----------
Quote:
Originally Posted by cj136uk
Well that clause (which is the one I referred too) is there to protect consumers...
I would say VM know what they are doing, its their decision and it makes business sense to keep the custom.
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Agreed.
