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cj136uk · 02-06-2014, 12:39

VM have been really helpful. I took the package out in Dec, knowing there was a price rise. I received a letter in February saying VM were increasing my costs, separate to the 6 month offer. I was on premier.

I called and said the rise was too much. Firstly they offered a loyalty discount to keep the price at the original cost and the contract. However, I decided to go for TV M instead (no contract) and maintain the line rental (as had paid a year in advance) and Internet XL. A clause in the VM term and conditions states if they increase the price, I can end the contract early. So for TV I'm not contracted.

Within a couple of days of switching to TVM, sky (as a former customer) send me a loyalty code which included an account credit, for the family bundle, to rejoin. which I checked could be used with cash back. This meant I could have sky tv at £9.41 a month for 12 months. They were willing to throw in 6 months half price fibre...
It so happened VM rententions called me, I explained the offer from SKY, but I wanted to remain loyal to VM. They offered TV XL and internet XXL at £5 month more, no contract. I took it!

My experience has been positive (so far).
I know others have not had engaging VM as I did.

02-06-2014, 12:39	#9
cj136uk Inactive Join Date: Jan 2011 Location: Edinburgh Services: Virgin Media, TiVo/XL TV, XXL Internet, M Phone. Posts: 113	Re: lil help please if you can VM have been really helpful. I took the package out in Dec, knowing there was a price rise. I received a letter in February saying VM were increasing my costs, separate to the 6 month offer. I was on premier. I called and said the rise was too much. Firstly they offered a loyalty discount to keep the price at the original cost and the contract. However, I decided to go for TV M instead (no contract) and maintain the line rental (as had paid a year in advance) and Internet XL. A clause in the VM term and conditions states if they increase the price, I can end the contract early. So for TV I'm not contracted. Within a couple of days of switching to TVM, sky (as a former customer) send me a loyalty code which included an account credit, for the family bundle, to rejoin. which I checked could be used with cash back. This meant I could have sky tv at £9.41 a month for 12 months. They were willing to throw in 6 months half price fibre... It so happened VM rententions called me, I explained the offer from SKY, but I wanted to remain loyal to VM. They offered TV XL and internet XXL at £5 month more, no contract. I took it! My experience has been positive (so far). I know others have not had engaging VM as I did.