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Wicked_and_Crazy · 02-06-2014, 00:41

I phoned them about this today and it appeared that I would go from 60mb BB to 152mb and pay £10 a month less and everything else would stay the same. They then said I needed to upgrade from SHUB 1 to SHUB 2 and pay £20 for delivery which i refused to pay as I don't think it need a SHUB upgrade. They insisted I did and put me through to retentions. There was no call handover so had to start again!!! This time a £2 a month saving and no SHUB upgrade needed. Again I declined as £2 a month is not worth tying myself in for 12 months.

Why such a difference between 2 people. Useless!!

02-06-2014, 00:41	#12
Wicked_and_Crazy cf.mega poster Join Date: Jun 2005 Location: Peterborough Posts: 5,106	Re: Kahuna I phoned them about this today and it appeared that I would go from 60mb BB to 152mb and pay £10 a month less and everything else would stay the same. They then said I needed to upgrade from SHUB 1 to SHUB 2 and pay £20 for delivery which i refused to pay as I don't think it need a SHUB upgrade. They insisted I did and put me through to retentions. There was no call handover so had to start again!!! This time a £2 a month saving and no SHUB upgrade needed. Again I declined as £2 a month is not worth tying myself in for 12 months. Why such a difference between 2 people. Useless!!