Quote:
Originally Posted by harry_hitch
Whenever I have a problem (very rarely) with my wifi/BB, I connect my laptop to the superhub and then phone customer service who can then access my computer. I imagine Arthur uses wifi for his BB (like most people) and figured everyone would realise that.
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So when your broadband is down you connect your laptop to the superhub, phone CS who control your laptop. How exactly do they do that when your broadband is down?