Quote:
Originally Posted by Maggy J
I'm wondering where all the help and understanding went that used to be an important part of this site..even if it was only to say there,there.
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Sadly, many members appear to have replaced this with snide, rude, sarcastic comments, which is a problem that many people bring up whenever this site is mentioned or reviewed.
Quote:
Originally Posted by Maggy J
Just to point out that I was not making a point as a MOD..if I were it would be in bold.I was just expressing my dismay at an increasing trend towards a certain aggression to those seeking help or sympathy for what they consider poor service.
Also I think that some are failing entirely to separate the lower basement section of the site(current affairs etc) and the technical forums.There is a difference and whatever one's opinions in one should not really affect the help and support offered in the other.
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Again, I agree with what you say.
To avoid any future confusion as to whether you are or are not wearing your moderator hat when posting, you may wish to consider following the lead of other members of the Cable Forum Team ie bold is a mod decision and non bold isn't.
Quote:
Originally Posted by vincerooney
Broadband and the internet is such a vital part of life now so we can't compare it to "back in the day". i've had the internet since i was 11. I'm now 28. i've not and cant remember a world without the internet being a vital part of my life.
So i can understand your frustration. id be fine with the indian call centres myself if they understood me. there is saving money and then there is genuinely providing a lacklusture customer service after 6pm...
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Quote:
Originally Posted by Pauls9
And all the companies we have accounts with who want us to go paperless, VM as an example. Got to have an internet connection at reasonable intervals to keep in touch.
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I agree with you both. The fact that we use to live without broadband is now moot as our lives have changed. Going by the analogies given, if someones 'phone became faulty in the 1980's, they could have been told not to worry as we all managed without the telephone in the past!!