[weenie]

I would be lost without the internet as many things are done online nowadays. If I have to phone customer services I am always nice as having worked in customer services for many years I know that if I get a customer who thinks it is their god given right to be nasty and abusive to me I don't really go out my way to help them but if they are nice and understanding I will go beyond the call of duty for them and maybe give a voucher to them if I have not went over my allowance. Some people just do not realise that some things are out my control and their is only so much I can do, I can only pass their complaints onto the relevant department and it is not my fault if they are not getting back to them so my advice to anyone phoning customer services be nice it will get you further in the long run and everything you say either gets recorded or noted.