[Arthurgray50@blu]

Just to answer many questions - and there are good ones, that have been brought up.

I wish to thank the member for being so kind as to give me the email address for Tom, the CEO at VM.

Update on this. My wife got a phone call today from someone in there office.
We were told that under no circumstances are we to give out the password, that we were asked for yesterday. We were asked for the password, for them to gain entry to our computer - they apologised for this.

They also apologised for the amount of times we called them to fix the problem - on record, they have us down as making five calls. And they we were still connected to to the call despite, us ending the call.

The VM's office, were keen to ask if everything was now fine, and it is now. My wife apologised for me sending the email. And was told that ' If we have a complaint about the service, we are within our right to complain. And now everyone is happy.

The CEO's office is going to listen to our calls - and action will be taken, and training given.

And yes, we were advised to change our password - which we have. As l have said before, l will only complain IF, l feel that we are not getting the service, that we are paying for.

Thank you members for your help.