On Monday night, our service went down, we checked the website and found that VM had trouble with BB, and that it would be fixed by Tuesday.
Despite phone calls to CS at VM, this was still not fixed.
We had no BB, then today we gave up and called CS, and got put through to India, and they did not have a clue on how to repair the fault.
First call lasted an hour, and they promised to call back - they never did.
Second call, again to India, they took over our computer. Still couldn't repair the fault and said they would call us back - never did.
Third call, again lasted 45 minutes. This time they repaired the fault - and said that it was a technical fault on their part.
Why can't VM get there act together and find people that know what they are doing. Been without BB for several days. And it was fixed by an engineer who talked my wife how to repair the fault.
All it was, VM put the wrong password that we have had for years. In the wrong section.
My wife followed the direction son VM OWN fault finder, and it still wouldn't work.
Finally, this evening my wife spoke with someone, and he repaired the fault in 20 minutes.
Does anyone know of the email address of the CEO for VM. I have never come across poor CS in my life.
