Cable Forum - View Single Post - RevK of AAISP, Virgin Media and 'Fibre Optic Broadband'

Qtx · 27-05-2014, 21:34

Had someone at VM insist that their service is fibre to the premises too. Even after I explained I have worked with networks for 17 or 18 years, implying I have a bit more knowledge on the subject than them, and know for a fact it's copper coax from the cabinet to the premises they told me I was wrong. She pent ages trying to convince me otherwise too.

Unfortunately the deflections heard in this call by the VM complaints guy is typical of trying to progress complaints of any kind going by my own experience. They either want you to accept a few quid off for your troubles or allow you to cut you service and when you ask how to progress the complaint further they state that you can't, they are as high as you can go. No mention of CISAS. Diabolical really.

Ban all FTTC/FTTN operators from advertising their service as fibre broadband. Then watch the the PR peeps make Hybrid network sound as awesome as they can and confuse people in to thinking it's better than FTTP.

27-05-2014, 21:34	#3
Qtx Inactive Join Date: May 2012 Location: Probably outside the M25 Services: Sky Fibre Unlimited 40/10 Posts: 3,473	Re: RevK of AAISP, Virgin Media and 'Fibre Optic Broadband' Had someone at VM insist that their service is fibre to the premises too. Even after I explained I have worked with networks for 17 or 18 years, implying I have a bit more knowledge on the subject than them, and know for a fact it's copper coax from the cabinet to the premises they told me I was wrong. She pent ages trying to convince me otherwise too. Unfortunately the deflections heard in this call by the VM complaints guy is typical of trying to progress complaints of any kind going by my own experience. They either want you to accept a few quid off for your troubles or allow you to cut you service and when you ask how to progress the complaint further they state that you can't, they are as high as you can go. No mention of CISAS. Diabolical really. Ban all FTTC/FTTN operators from advertising their service as fibre broadband. Then watch the the PR peeps make Hybrid network sound as awesome as they can and confuse people in to thinking it's better than FTTP.