[joglynne]

I also feel sorry for the VM rep.

Does he toe the party line and get chewed up by a savvy customer or admit the customer is correct and get chewed up by VM for publicly admitting that they wrongly describe their method of delivery? Which ever way he went he should have realised he was on to a hiding. He does lose some sympathy points though when he talked about BT, it is always best to stick to what you do know rather than spout waffle about a competitor in order to impress a customer with his technical knowledge.

VM never needed to make the claims they did, they had the faster service so why they had to Gild the Lilly beats me as it was obvious that someone would call them out about their claim eventually. I am only surprised it has taken this long.