Quote:
Originally Posted by theone2k10
A bit of good news i've had a email back from the Ceo office of Sky, they have looked through the old account and found the phonecall where i phoned up to cancel, they have cleared the outstanding ammount and have sent me a code for 6 months Sky movies nowtv pass for free.
They said it should of been cancelled when i phoned by rights and are going to investigate further to find out why it wasn't.
Overall though a possitive result and within 48 hours i'll have my nowtv services resumed.
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I'm glad you got it sorted out. It just shows that it pays for companies to operate within a 'The customers is always right' culture.
Now they have corrected this and offered you something by way of an apology for the inconvenience, you may well go on to purchase things from them in the future.
By Sky thinking that they were being clever by ripping me off for 11 months worth of subscriptions at one of my lowest points in my life, it has cost them much, much more than what they gained by way of lost future subscriptions over the years from myself and sympathetic members of my peer group. In addition, they have lost potential costly commercial subscriptions and the steps I have taken to prevent staff who live on the premises from subscribing to Sky have led to a further loss of possible income.
A couple of questions, I was just wondering, if the alleged debt was for a previous address, how could they be so sure you were the same customer as the one opening a Now TV account?
Also, will loading Plex (not sure what that is) affect it's capabilities as a Now TV box? Could sky get funny if they found out people had done this (being the control freaks that they are)?