Quote:
Originally Posted by RichardCoulter
If I were you, i'd carefully check both the linear TV and Now TV contracts and look for anything that allows them to recover money in this way. I'd also do some research to confirm whether the two companies are officially connected.
If the companies are officially connected, you were misled/lied to by CS. If not, this is as ridiculous as Marks & Spencer witholding £5 of your change and passing it onto a third party because you owe them a fiver!
Additionally, even if it is in the contract, it doesn't always follow that they are allowed to do what the contract says they can do. If the contract is deemed unfair, illegal, null and void etc, the fact that you may have agreed to it is irrelevant.
Either way, my next port of call would be to lodge a formal complaint with those responsible for upholding trading standards in your area. Doing this will trigger an investigation 
Let me know if I can be of any further help (I may also be able to put you in touch with a third party whose job it is to check contracts).
Good luck! |
Thanks mate, well the NowTV box arrived today and it's useless without a NowTV account can't do anything, i've email skys ceo office to see if they can help and someone from Sky was supposed to be calling me back yesterday, surprise surprise no phonecall.
We've located the account in question it's a old account that was cancelled 7 years ago it seems cs did not put the cancellation through and Sky continued to bill me after i moved. Hopefully ceo office will sort this out or i'll be requesting my £9.99 back.