Originally Posted by duklaprague

OK - although not having the capacity sounds a lot like a technical limitation! :p

So I just tried again today, but same thing - they don't have the BK on their system without Sports or Movies. She tried to tell me the BK Bundle includes Sports and/or Movies, and so would be more expensive than we have now.

I told her it was right there on the website, £45 without Sport or Movies. She tried to tell me that that is a telesales offer only for the first 6 months. I told her there was no mention of that anywhere on the site. And if it is a half price for six months offer, then £90 seems an awful lot considering we were only paying £59 for the equivalent now.

She eventually managed to confirm that yes, it is available without Sky Sports or Movies, but was unable to change it, as the offer codes didn't work.

So she escalated it, and they are going to call back as soon as next Monday.

So these new bundles being unveiled with a bit of a media fanfare is fine, but not so good if call centre staff don't seen to know what's going on, and aren't able to change people over.